Terms of service

Last updated: 13 June 2026

1. Who we are

eSIM Ara is operated by GEEDCO INC, 120 N. Washington Sq Ste 300, Lansing, MI 48933, United States (“eSIM Ara”, “we”, “us”). You can reach us at contact [at] esim-ara [dot] com. These terms govern your purchase and use of our prepaid travel eSIM data plans through esim-ara.com. By buying or using a plan, you agree to them.

2. What we provide

We sell prepaid travel eSIM data plans. The mobile connectivity is supplied by our upstream provider, eSIMCard, and its mobile-network partners. After payment we deliver your eSIM as a QR code and one-tap install link, both by email and on a private order page. An eSIM is a digital SIM: it sits alongside your existing SIM and does not replace it. Some plans also include limited calls and texts, as shown on the plan.

3. Your device and your responsibilities

You are responsible for confirming, before you buy, that your device supports eSIM and is carrier-unlocked. You can check on our support page (dial *#06# — an EID number means eSIM support). Proceeding to purchase confirms you have checked compatibility. You also agree to give an accurate delivery email, to keep your order link private (it is the only credential to your order), and to use the service lawfully.

4. Orders, prices and payment

Prices are shown in US dollars and are fixed at the moment you check out. We accept payment by card (Visa, Mastercard, American Express, Apple Pay and Google Pay) and in cryptocurrency, through our payment processors. Your order is confirmed once payment settles; until then nothing is provisioned. Each order is reached through a private link — anyone with the link can view that order, so do not share it.

5. Delivery and activation

Most eSIMs are delivered within minutes of payment. Your order page shows live status; on the rare occasion a plan needs a manual step on our side, we complete it and email you when it is ready. Install your eSIM at home on Wi-Fi before you travel. A plan’s validity period begins when the eSIM first connects to a network at your destination — not when you buy or install it.

6. Refunds and our guarantee

We want you to land connected. If we cannot deliver a working eSIM, we will make it right.

• Eligible for a remedy: an eSIM that has not been activated or used; a plan that cannot be installed or activated because of a verified coverage or network problem; a technical fault on our side that we cannot resolve in a reasonable time; or a clear accidental or duplicate purchase that has not been activated or used.
• How we resolve it: first by re-issuing a working eSIM or offering store credit; if neither resolves the problem, we issue a refund. A refund is made to your original payment method: card payments are refunded to the card you paid with; cryptocurrency payments are refunded in the cryptocurrency you paid, for the amount we received, to an address you provide.
• Not eligible: plans that have been activated or partially used; problems caused by a device that is incompatible or not unlocked (which you are responsible for checking); change of mind after activation; and normal variation in coverage or speed.
• Deadline: remedy or refund requests must be made within 10 days of purchase. Open the live chat with your order link to start one.

7. Service, network and fair use

Connectivity is provided on a best-effort basis over third-party mobile networks. We do not guarantee uninterrupted or error-free service, or any particular speed, and availability varies by location and carrier. “Unlimited” plans provide a daily full-speed data allowance, after which speeds are reduced for the rest of that 24-hour period; the allowance resets every 24 hours from first use, and some countries have no speed restriction. Each plan’s specific conditions are shown on the plan. Your use of the eSIM is also subject to the acceptable-use and fair-use policies of our network provider, eSIMCard (their terms).

8. Acceptable use

You agree not to use the service for anything illegal, abusive, or fraudulent, and not to use it in a way that impairs the network or other users. You may not resell or commercially redistribute plans. We may suspend or terminate service for violations; where we do, charges already incurred stand and no refund is due.

9. Disclaimers and limitation of liability

The service is provided “as is” and “as available”, without warranties of any kind, express or implied. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or connectivity — including for network outages, carrier issues, or device problems. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

10. Changes to these terms

We may update these terms from time to time. We will post the revised version here with a new “last updated” date; material changes take effect when posted, and continued use means you accept them.

11. Governing law

These terms are governed by the laws of the State of Michigan, United States, without regard to its conflict-of-laws rules. The courts located in Michigan have jurisdiction over any dispute, to the extent permitted by applicable law.

12. Contact

Questions about these terms: contact [at] esim-ara [dot] com, or GEEDCO INC, 120 N. Washington Sq Ste 300, Lansing, MI 48933, United States.